Terms of Service

Last Updated: February 28, 2026
Company Name: Lanzhou Yazheng Commerce & Trade Co., Ltd.
Address: Room 2702 (C0269), 27th Floor, Real Estate Building, No. 1 Tongwei Road, Zhangye Road Street, Chengguan District, Lanzhou City, Gansu Province
Legal Representative: Liu Yazhen
Unified Social Credit Code: 91620102MAK4YQQY7U

User Service Terms

Welcome to purchase products from our company (operating an electronics business in the United States). These terms define the service agreement between you and our company, covering matters such as orders, shipping, prices, after-sales service, etc. Please read them carefully. If you have any questions, you can contact our customer service at +86 19202338340. Our working hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00).

1. Scope of Service

These terms apply to all users who place orders for electronic products through our platform, covering the entire process from order placement, payment, shipping, delivery, and after-sales service. Both parties must strictly comply with these terms.

2. Order-Related Terms

• After placing an order, you must complete the payment within the specified time. Orders not paid within the time frame will be automatically canceled, and stock will not be reserved.

• You may edit or modify the order (including product model, shipping address, etc.) within 12 hours after placing the order. After 12 hours, no changes can be made. Please carefully verify your order details before placing the order.

• For in-stock orders, we will typically ship the products within 1-2 business days after payment (excluding weekends and holidays), and the actual delivery time will be 5-7 business days, subject to logistics tracking information.

3. Price and Tax Terms

• All prices of electronic products shown on our platform already include applicable taxes, with no hidden fees. The amount displayed at the time of payment is the total amount due.

• The customs duty will be determined by the local policies of your shipping address. Our company is not responsible for any customs-related fees. The customs duty amount and payment method should be in accordance with local customs notifications, and you are required to complete the customs payment according to local regulations.

4. Shipping and Delivery Service

1. Shipping Timeliness: As per the second term of these conditions, if delays occur due to force majeure (e.g., weather, holidays, production delays), we will notify you in a timely manner but will not be liable for any additional compensation.

2. Delivery Instructions: We ship products via reliable logistics providers. You must provide an accurate and complete shipping address. If the package cannot be delivered or requires re-delivery due to incorrect address details, you will bear the costs of re-delivery.

3. Package Receipt: Upon receiving your package, please check the products promptly. If you notice any damage or missing items, please contact customer service within 24 hours of receipt and provide evidence. We will assist with resolving the issue.

5. User Rights and Obligations

• You have the right to enjoy normal order, shipping, after-sales, and other services provided by our company, and you have the right to offer suggestions or complaints regarding service quality.

• You must provide truthful and accurate personal information (e.g., name, phone number, address). If the information provided is false, leading to failure in delivering services, you will bear the responsibility.

• You are required to complete payments as agreed. If you place false or malicious orders, our company reserves the right to cancel the order and pursue related responsibilities.

6. After-Sales and Consultation Services

1. After-Sales Guarantee: All of our electronic products come with a one-year free warranty service starting from the date of receipt. Specific warranty terms are detailed in a separate warranty policy.

2. Consultation Channels: You may contact customer service at +86 19202338340 for inquiries related to orders, shipping, prices, after-sales, etc. Our customer service will respond promptly during working hours.

7. Terms Updates and Disclaimer

1. These terms may be updated in accordance with our business development and relevant regulations. Updates will be published on our official website, and your continued use of our services constitutes your agreement to the updated terms.

2. Our company will not be held responsible for compensation due to force majeure or third-party service failures (e.g., logistics, payment issues) that prevent the proper provision of services. We will do our best to assist in resolving such issues.

8. Contact Us

Customer Service Phone: +86 19202338340
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)