Frequently Asked Questions
Last Updated: February 28, 2026
Company Name: Lanzhou Yazheng Commerce & Trade Co., Ltd.
Address: Room 2702 (C0269), 27th Floor, Real Estate Building, No. 1 Tongwei Road, Zhangye Road Street, Chengguan District, Lanzhou City, Gansu Province
Legal Representative: Liu Yazhen
Unified Social Credit Code: 91620102MAK4YQQY7U
Product Frequently Asked Questions (FAQ)
Welcome to purchase products from our company (operating an electronics business in the United States). Below are the common questions and answers regarding product purchase, shipment, payment, after-sales service, and more. If you have any further questions, please contact our customer service at +86 19202338340. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00).
1. Order Related
Q1: Can I edit or change my order after it has been placed?
A1: Yes, you can. Orders can be edited/changed (including product model, shipping address, etc.) within 12 hours after placing the order. After 12 hours, modifications will not be allowed. Please review your order details carefully before placing the order.
Q2: How soon will in-stock orders be shipped? How long will it take to receive the product?
A2: For in-stock orders, shipping will typically be arranged within 1-2 business days (excluding weekends and holidays). The actual delivery time is 5-7 business days, and you can track the shipment status through the tracking information provided.
2. Pricing and Tax
Q3: Does the product price include taxes? Are there any hidden fees?
A3: Yes, the product price includes all relevant taxes, and there are no hidden fees. The amount displayed during payment is the final amount you need to pay, with no additional domestic taxes.
Q4: Do I need to pay customs duties for the product? How are customs duties calculated?
A4: Customs duties are determined by the local policies of your delivery destination. Our company does not bear any customs duty fees. The amount and payment method of the duties will be provided by your local customs authorities. You are responsible for completing the customs payment according to local regulations.
3. Logistics and Shipping
Q5: How can I track the logistics status after my order is shipped?
A5: After your order is shipped, we will send you a tracking number via email. You can use the tracking number to check the real-time logistics status and estimated delivery time. If you haven't received the tracking number, please contact our customer service.
Q6: Can I change the shipping address after the order has been shipped?
A6: You can modify the shipping address within 12 hours after placing the order. Once the order has been shipped, the address cannot be changed. If the package cannot be delivered due to an incorrect address, you will be responsible for the additional delivery costs.
4. After-Sales and Customer Service
Q7: Does the product come with a warranty? What is the warranty period?
A7: All our electronics products come with a 1-year free warranty starting from the date of delivery, based on the logistics receipt. There is no need for extra registration—the warranty automatically takes effect upon receipt of the product.
Q8: How can I contact customer service if I encounter an issue? What are the customer service hours?
A8: You can contact our customer service at +86 19202338340. Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). If you leave a message outside of working hours, we will reply during the next working day.
5. Other Common Questions
Q9: Can I cancel my order and get a refund after payment?
A9: After payment, if the shipping label has not been created, you can request a full refund. If the shipping label has been created or the product has been shipped, the order cancellation will be subject to a handling fee as per our policy. Please contact customer service for verification.
Q10: What should I do if I find slight scratches on the product's appearance after receiving it?
A10: Please contact customer service within 14 days after receiving the package and provide photos/videos of the scratches. We will provide a solution based on the actual situation. If the issue is reported after 14 days, it will be considered as damage caused during use, and no special handling will be provided.